The IT sector has continuously evolved through waves of disruptive technology. The first wave arrived with Robotic Process Automation (RPA) — software robots that took over repetitive, rules-based tasks, helping organizations cut costs and gain speed. The next wave brought AI-powered automation, which went beyond routine work to handle processes requiring higher cognitive abilities, such as intelligent document processing, communications mining, and process mining.

And now, we enter a new phase: Agentic Automation. But what is Agentic Automation, and why is it critical for enterprises today?

What is Agentic Automation?

Agentic Automation goes far beyond software bots that merely follow rules. This new generation of automation introduces smart software agents that:

• Make decisions

• Adapt to changing conditions and learn

• Take proactive actions within processes

In essence, Agentic Automation creates intelligent systems that not only execute tasks but also determine what should be done and act accordingly.

Why Now for Enterprises?

1️⃣ Rising Operational Complexity

Today, an estimated 30-50% of enterprise processes still rely on manual or semi-automated workflows (McKinsey). This results in inefficiency, higher costs, and risk of errors.

2️⃣ Accelerating Digitalization

According to Gartner, by 2025, over 70% of enterprise processes will require some level of AI integration. Agentic Automation is ideally suited to meet this demand.

3️⃣ Economic Pressure and Efficiency Goals

PwC’s 2024 survey highlights that 67% of large companies cite cost reduction and resource optimization as top priorities for technology investments.

4️⃣ Talent Shortages and Labor Cost

There is a projected global shortage of 85 million tech workers (Korn Ferry). Agentic Automation provides a powerful way to bridge this gap and redeploy human talent to more strategic roles.

The Benefits of Agentic Automation for Enterprises

• Dynamic Compliance: Quickly adapts to changing regulations and market conditions

• Smarter Decision-Making: Enhances process quality with data-driven insights and recommendations

• Operational Excellence: Reduces human error, shortens cycle times, and lowers costs

• Sustainability and ESG Goals: Helps optimize resource usage and reduce carbon footprint

Epoch and Agentic Automation: Your Strategic Partner in Transformation

At Epoch, we see Agentic Automation not just as a technological solution but as a strategic lever for enterprise competitiveness. Our offerings are designed to meet both today’s demands and tomorrow’s challenges:

• Customizable agentic architectures

• Security and regulatory compliance

• Global and local business model alignment

• Built-in AI trust and safety layers

Why Epoch and Why Now?

• Global IT Ecosystem Expertise: Epoch integrates technology with enterprise culture and business models

• Fast Time-to-Value: Our solutions typically deliver ROI within 6-12 months

• Trust and Ethics: Our Agentic Automation solutions are designed with AI safety and ethical standards at their core